How can we help?

Write to us with your order number as soon as you can. If it hasn’t been packed yet we’ll do our best to change it; once it has shipped, you can return unwashed pieces within 30 days of delivery.

Payment is taken on the secure payment step of checkout, which is hosted by our commerce platform. The methods available to you are listed there.

Yes — choose an amount, add a message and pick a delivery date on the gift card page. You can check a card’s balance there too.

Percale is crisp, cool and matte. Sateen is smooth with a soft sheen and a heavier drape. Washed linen is relaxed and textured and feels lived-in from the first night. Our Materials & Care guide compares all three.

A sheet set is a fitted sheet, a flat sheet and two pillowcases. A duvet cover set is a duvet cover and two shams. A bed bundle is a duvet cover, flat and fitted sheets, two pillowcases and a sham, all in one weave and colour.

Machine wash cold on a gentle cycle with like colours, tumble dry low and remove promptly. Warm iron if you like. Don’t bleach.

Standard delivery arrives in 5–7 business days and expedited in 2–3 business days. We email tracking as soon as your order leaves us.

Standard shipping is $8, or free on orders over $150. Expedited shipping is $18. The final cost for your address is confirmed at checkout.

Enter your address at checkout to see whether we deliver to you. International standard delivery is estimated at 10–14 business days; shipping is calculated at checkout and customs duties are paid by the recipient.

Unwashed, unused pieces within 30 days of delivery.

Sign in and open the order under Orders to request a return, or send us your order number using the form below.

We refund to your original payment method once your return arrives and is checked — typically within 5–7 business days. Processing times can vary by bank.