Shipping & returns.
Clear answers about how your order arrives, and what to do if something isn't quite right.
The short version.
Delivery times are in business days from dispatch. Orders are prepared in 1–2 business days, excluding weekends.
- Standard $8 · free over $150 Arrives in 5–7 business days.
- Expedited $18 Arrives in 2–3 business days.
- Returns 30 days From delivery, for unwashed and unused pieces.
- 01 Start the returnSign in and choose the order under Orders, or send us your order number using the contact form.
- 02 Pack it upFold the pieces back into their packaging and attach the label we send you.
- 03 RefundWe refund to your original payment method once the return arrives and is checked — typically within 5–7 business days.
Delivery options
| Service | Where | Estimated timing | Cost |
|---|---|---|---|
| Standard | Domestic | 5–7 business days | $8, free over $150 |
| Expedited | Domestic | 2–3 business days | $18 |
| International standard | Outside the country | 10–14 business days | Calculated at checkout |
| Order processing | All orders | 1–2 business days before dispatch, excluding weekends | — |
| Customs & duties | International | Set by the destination country | Paid by the recipient |
Estimates are not a guaranteed delivery date. The options and final cost for your address are confirmed at checkout.
30 days to live with it.
If something isn't right, send it back within 30 days of delivery. Pieces must be unused, unwashed and in their original packaging with tags attached.
- 01Request a returnStart from your order history, or write to us within 30 days of delivery.
- 02Pack it upUse the original packaging where possible, with all tags and inserts included.
- 03Send it backA prepaid return label is provided for eligible domestic orders.
- 04Refund or exchangeOnce received and reviewed, refunds are typically issued within 5–7 business days to your original payment method.
Common questions
Can I change my shipping address after ordering?
Contact us as soon as possible. Address changes can be made before an order ships, where processing allows.
Can I exchange for a different size or colour?
Yes. Exchanges follow the same 30-day window as returns. Start from your account or through Customer Care.
Who covers the cost of a return shipment?
A prepaid label is provided for eligible domestic returns. International return shipping is the customer's responsibility unless the item arrived damaged.
What if my order arrives damaged?
Write to us with your order number using the contact form and we'll help from there.