Privacy & terms.
How we handle your information, the terms of using this store, cookies and accessibility — in plain language.
This page is concept copy and does not constitute legal advice or a binding agreement. Policy language and dates are editable store content.
Privacy policy
Last reviewed: 12 March 2025
Information we collect
When you create an account, browse the catalog or place an order, we may collect details such as your name, shipping address, email, order history and the bedding sizes and colours you select. If you use the concierge, we store your stated preferences so a recommendation can be prepared and revisited.
How information is used
Account and order details are used to process purchases, fulfil shipments, respond to support requests and maintain your order history. Browsing preferences help tailor concierge recommendations. We do not sell customer information to third parties.
Payment and checkout
Checkout and payment processing are handled by the store's hosted checkout provider. Payment card information is not collected or stored by these pages.
Data retention and requests
Account information is retained for as long as your account remains active or as needed to maintain order records. You may request a copy of your information or ask that it be deleted through the contact page.
Terms of service
Last reviewed: 12 March 2025
Using the store
By browsing or purchasing from Highfield Linens, you agree to use the site for personal, non-commercial shopping and to provide accurate account and shipping information.
Product descriptions and pricing
We aim to present accurate descriptions, materials and pricing for each product. Prices and availability are subject to change before order confirmation. In the rare event of a pricing or stock error, we will contact you before fulfilling the order.
Concierge recommendations
Concierge suggestions are based on the preferences you provide and are intended as guidance only. They are not a guarantee of fit, warmth or satisfaction, and remain subject to our standard returns terms.
Intellectual property
Product photography, written content and the Highfield Linens name and wordmark belong to Highfield Linens and may not be reproduced without permission.
Limitation of liability
Highfield Linens is not liable for indirect or incidental damages arising from use of the site, to the extent permitted by applicable law. This section is a conceptual placeholder, not a drafted legal clause.
Accessibility statement
Last reviewed: 12 March 2025
Our commitment
Highfield Linens aims to meet WCAG AA guidance across the store, including labelled form fields, visible keyboard focus, sufficient colour contrast and reduced-motion support where applicable.
Ongoing work
Accessibility is an ongoing effort rather than a finished state. As new pages and features are added, we review them against the same standard before launch.
Reporting an issue
If you encounter a barrier using this site with a keyboard, screen reader or other assistive technology, please let us know through the contact page so it can be reviewed.
Questions & requests
For a privacy request, a question about these terms, or an accessibility concern, write to our team. We respond to messages sent through the contact form.